The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 12, 2024
Filed:
Apr. 18, 2023
International Business Machines Corporation, Armonk, NY (US);
Linsong Chu, White Plains, NY (US);
Pranita Sharad Dewan, White Plains, NY (US);
Raghu Kiran Ganti, Elmsford, NY (US);
Joshua M. Rosenkranz, Westchester, NY (US);
Mudhakar Srivatsa, White Plains, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Aspects of the present disclosure relate to annotating or tagging customer data. In some embodiments, the annotating can include summarizing touchpoints into k-hot encoding feature vectors, mapping the feature vectors onto an embedding layer, predicting a hierarchical data sequence using the embedding layer and the feature vectors, extracting the feature vectors that are most influential in predicting the embedding layer, and outputting the touchpoints associated with the most influential feature vectors.