The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 12, 2024
Filed:
Mar. 03, 2022
International Business Machines Corporation, Armonk, NY (US);
Segev Shlomov, Haifa, IL;
Inbal Ronen, Haifa, IL;
Ella Rabinovich, Hod Hasharon, IL;
David Boaz, Bahan, IL;
Ofer Lavi, Tel Aviv, IL;
Ateret Anaby-Tavor, Givat Ada, IL;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, computer system, and a computer program product for automated agent intent detection enhancement are provided. A first message from a first user is received. The first message is generated during a first conversation between the first user and a first automated agent. A computer produces a second message that includes a same request as the first message but a different language modality than the first message. The second message and the first message are combined to form a combined message. The combined message is input into the first automated agent such that the first automated agent produces an intent classification for the first message.