The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 12, 2024
Filed:
Dec. 30, 2021
International Business Machines Corporation, Armonk, NY (US);
Robert John Moore, San Jose, CA (US);
Eric Young Liu, Santa Clara, CA (US);
Shun Jiang, San Jose, CA (US);
Chung-hao Tan, San Jose, CA (US);
Lei Huang, Mountain View, CA (US);
Guangjie Ren, Belmont, CA (US);
Sungeun An, Lilburn, GA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Techniques for personalizing an AI automated conversational system are provided. In one aspect, a method for personalizing an automated conversational system includes: making predictions of a familiarity of a user with concepts needed to understand a standard output utterance based on the familiarity of an aggregate of users and a background knowledge model of the concepts and related concepts, wherein the standard output utterance assumes that the concepts are known; and giving, by the automated conversational system, an output utterance that is tailored to the user given the predictions. For instance, the automated conversational system can give the standard output utterance to the user when it is predicted that the user is familiar with the concepts, or a nonstandard output utterance when it is it is predicted that the user is unfamiliar with at least one of the concepts.