The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 29, 2024
Filed:
Dec. 01, 2020
International Business Machines Corporation, Armonk, NY (US);
Clement Decrop, Arlington, VA (US);
Tushar Agrawal, West Fargo, ND (US);
Jeremy R. Fox, Georgetown, TX (US);
Sarbajit K. Rakshit, Kolkata, IN;
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
A processor-implemented method for predicting alternative communications based on textual analysis. The method includes building, by machine learning, a model to predict an optimal communication method, whereby the building includes training the model on a knowledge corpus of historic data and user data, and results of previous predictions in similar circumstances. The method further includes intercepting textual communication within communication channels, wherein the intercepting comprises a keyboard capture, a screen capture, or both a keyboard capture and a screen capture. The method further includes identifying, by pattern analysis, sentiment analysis, and textual analysis, topics, sentiments, and participants within the intercepted textual communication. The method further includes predicting, by the model, the optimal communication method, whereby the optimal communication method comprises continuing the textual communication, a video conference or a telephone conference.