The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 22, 2024
Filed:
Jun. 02, 2021
Mh Sub I, Llc, El Segundo, CA (US);
MH SUB I, LLC, El Segundo, CA (US);
Abstract
A method id described for controlling operations of a system to support automated communications with a plurality of interactive voice response (IVR) system for fulfillment of a prescription order. The method features a first operation of identifying a destination IVR system based on a request message. Based on content associated with the request message, generating a prescription order to establish a communication session with the destination IVR system. Therefore, one or more data queries are received from the destination IVR system, and responsive to receipt of each data query of the one or more data queries from the destination IVR system, the content associated with the request message is accessed to generate a response to each data query. Thereafter, data associated with each response is translated prior to transmission to the destination IVR system to enable fulfillment of the prescription order.