The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 22, 2024
Filed:
Dec. 02, 2021
Cogito Corporation, Boston, MA (US);
Skyler Place, Boston, MA (US);
Cogito Corporation, Boston, MA (US);
Abstract
A model as a service system in which call participants' emotional or mental state is recognized by the system based on aspects of voice-based audio data collected from the call participants' communication devices, in particular the state of a company's customers. The system provides an algorithm for use by a company employee during an ongoing communication with a customer of the company. The voice-based data is recorded from the participants' communication devices, and sent to a server that analyzes the recordings for characteristics that reflect the current emotional or mental state of call participants, particularly the state of the customer. The characteristics are used to generate an algorithm that provides to a company participant suggestions for modifying aspects of their voice communication with the customer in real- or near real-time.