The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 22, 2024
Filed:
Jun. 13, 2022
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
Amber Wyatt, Bloomington, IL (US);
Hannah Matlock, Lexington, IL (US);
Manuela Holt, Heyworth, IL (US);
Joe Peebles, Bloomington, IL (US);
Donald Joseph Yuhas, Bloomington, IL (US);
Ginny Maxson, Bloomington, IL (US);
Benjamin Shienvold, Roswell, GA (US);
Whitney Street, Urbana, IL (US);
Kathleen Haeker, Murphy, TX (US);
Melissa Campbell, Chandler, AZ (US);
Damon Webb, Bloomington, IL (US);
Jason Beckman, Bloomington, IL (US);
Joshua Robert Brown, Bloomington, IL (US);
Ana Milicevic, Cumming, GA (US);
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
Abstract
Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.