The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 22, 2024
Filed:
Feb. 14, 2022
Capital One Services, Llc, McLean, VA (US);
Mohamed Seck, McLean, VA (US);
Louis Buell, McLean, VA (US);
CAPITAL ONE SERVICES, LLC, McLean, VA (US);
Abstract
An automated system is provided for facilitating resolution of an incident on a digital processing system. The automated system has a data storage unit with information on previous incidents, a user interface and a resolution facilitation server. The server receives incident information from a monitoring system, including status information for at least one operating parameter of the digital processing system. The server is configured to apply a machine learning model to determine a first recommended action using the incident information and the previous incident information, present the first recommended action to the user, and receive a recommendation response. The server is also configured to establish a recommendation score based at least in part on the recommendation response and to update the machine learning model using the incident information, the first action recommendation, and/or the first recommendation score.