The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 15, 2024
Filed:
Jul. 20, 2020
Dell Products L. P., Round Rock, TX (US);
Karthik Ranganathan, Round Rock, TX (US);
Vasudev Ka, Karnataka, IN;
Sathish Kumar Bikumala, Austin, TX (US);
Dell Products L.P., Round Rock, TX (US);
Abstract
In some examples, a computing device may determine that an issue (e.g., crash, restart etc.) occurred, gather context data (e.g., logs, device profile, etc.) associated with the issue, and generate a contact address to technical support based on the context data. The computing device may upload the context data to a location accessible to a server. After a user of the computing device initiates a communication to technical support using the contact address, the server may automatically route the call, based on the contact address, to a particular technician that has experience addressing the issue. The server may retrieve the context data and use machine learning to determine recommendations to address the issue. The machine learning may prioritize the recommendations and provide the context data and the prioritized recommendations to enable the particular technician to quickly resolve the issue.