The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 08, 2024
Filed:
Nov. 21, 2023
Bank of America Corporation, Charlotte, NC (US);
Taylor Farris, Hoboken, NJ (US);
Patricia Gillis, Chicago, IL (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
There is much data that is currently not being captured during user interaction with mobile apps that could provide insight into how to effectively address a user concern. Capturing such data may allow auto-adjustments of operational responses provided by mobile apps in response to detecting anomalous user inputs. Such anomalous user inputs may include keyboard dynamics or mobile device movement that deviate from an average or user specific levels. Such anomalous user inputs may indicate that a user concern is particularly urgent. Auto-adjustments to operation of a mobile app may include initiating targeted chatbot or live chat responses.