The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 01, 2024
Filed:
Nov. 18, 2022
8×8, Inc., Campbell, CA (US);
Jared Smith-Mickelson, Campbell, CA (US);
Bryan R. Martin, Campbell, CA (US);
8×8, Inc., Campbell, CA (US);
Abstract
In one example, a communications system includes a unified communications server platform (UCP) and processing circuitry including a channel-communications management module. The unified communications platform is to process different types of communications services, for a data-communications service provider, respectively using different types of communications channels. The channel-communications management circuit (CCMC) manages in real-time communications involving the UCP and provides effective merging of two or more inbound data communications received via the different types of communications channels for effecting a streamlined-single communication channel via a graphic user interface (GUI) accessible to a user of the communications services. A processing circuit is communicatively integrated with the CCMC to assess the two or more inbound data communications and in response to provide, as one of the communications services from the UCP and via the GUI, peripheral data deemed by the processing circuit as advantaging the streamlined-single communication channel for review to the user.