The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 24, 2024
Filed:
Aug. 27, 2021
Accenture Global Solutions Limited, Dublin, IE;
Shubhashis Sengupta, Bangalore, IN;
Anutosh Maitra, Bangalore, IN;
Roshni Ramesh Ramnani, Bangalore, IN;
Sriparna Saha, Patna, IN;
Abhisek Tiwari, Patna, IN;
Pushpak Bhattacharyya, Bihta, IN;
ACCENTURE GLOBAL SOLUTIONS LIMITED, Dublin, IE;
Abstract
Systems and methods that offer significant improvements to current virtual agent (VA) conversational experiences are disclosed. The proposed systems and methods are configured to manage conversations in real-time with human customers while accommodating a dynamic goal. The VA includes a goal-driven module with a reinforcement learning-based dialogue manager. The VA is an interactive tool that utilizes both task-specific rewards and sentiment-based rewards to respond to a dynamic goal. The VA is capable of handling dynamic goals with a significantly high success rate. As the system is trained primarily with a user simulator, it can be readily extended for applications across other domains.