The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 24, 2024
Filed:
Dec. 24, 2020
Nile Global, Inc., Cupertino, CA (US);
Promode Nedungadi, San Jose, CA (US);
Suresh Katukam, Milpitas, CA (US);
Vijay Bollapragada, Bangalore, IN;
Arun Madupu, Bangalore, IN;
Sumanth Narayana Reddy, Bangalore, IN;
Ganesh Sathyanarayanan, Bangalore, IN;
Nile Global, Inc., San Jose, CA (US);
Abstract
Embodiments of a device and method are disclosed. In an embodiment, a method of network device troubleshooting involves at a cloud server, assigning a troubleshooting task for troubleshooting a network device deployed at a customer site to an operator, at the cloud server, receiving data regarding an issue in the network device that is gathered by the operator at the customer site, and, at the cloud server, recommending a remedy action for the issue in the network device to the operator based on the data regarding the issue in the network device.