The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 24, 2024
Filed:
Sep. 07, 2021
Capital One Services, Llc, McLean, VA (US);
Vahid Khanagha, Rockville, MD (US);
CAPITAL ONE SERVICES, LLC, McLean, VA (US);
Abstract
Disclosed embodiments may include a system that may receive an audio file comprising an interaction between a first user and a second user. The system may detect, using a deep neural network (DNN), moment(s) of interruption between the first and second users from the audio file. The system may extract, using the DNN, vocal feature(s) from the moment(s) of interruption. The system may determine, using a machine learning model (MLM) and based on the vocal feature(s), whether a threshold number of moments of the moment(s) of interruption corresponds to a first emotion type. When the threshold number of moments corresponds to the first emotion type, the system may transmit a first message comprising a first binary indication. When the threshold number of moments do not correspond to the first emotion type, the system may transmit a second message comprising a second binary indication.