The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 17, 2024
Filed:
Jun. 25, 2021
International Business Machines Corporation, Armonk, NY (US);
Jack Richard Buggins, London, GB;
Caelum Jayd Forder, Cork City, IE;
Mandeep Chana, Wokingham, GB;
Viraj Jayeshkumar Vyas, Manchester, GB;
International Business Machines Corporation, Armonk, NY (US);
Abstract
An operations management system and related method obtains user activity information representing user interactions with the operations management system responsive to an incident, the incident belonging to a category of incidents. The method represents the user activity information as an itemset. The method further processes the itemset with a mining algorithm to identify one or more items of information frequently accessed for the incident. The method yet further associates the identified one or more items of information with the category of incidents.