The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 17, 2024
Filed:
Mar. 04, 2021
International Business Machines Corporation, Armonk, NY (US);
Piotr Kalandyk, Zielonki, PL;
Grzegorz Piotr Szczepanik, Cracow, PL;
Hubert Kompanowski, Izbica Kujawska, PL;
Agnieszka Tkaczyk-Walczak, Cracow, PL;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A computer-implemented method, computer system, and computer program product for measuring a quality of a chatbot response. The present invention may include receiving one or more classifications, receiving a set of questions in a chatbot to be analyzed, filtering any question from the received set of questions that is not related to an area of expertise of the chatbot, matching at least two questions from the received set of questions to each other, and applying at least one of the one or more classifications to the at least two matched questions. The one or more classifications may be based on a similarity of words and synonyms used in the at least two matched questions. The one or more classifications may be based on a similarity of intents of the at least two matched questions.