Management device, management method, and non-transitory computer-readable recording medium

Abstract

A management device manages remote support for a vehicle. The management device executes assigns a remote operator to a target vehicle in response to a support request from the target vehicle. Vehicle information includes a position and a travel plan of the target vehicle. When receiving a plurality of support requests in a same period respectively from a plurality of target vehicles scheduled to pass through a predetermined area, the management device recognizes, based on the vehicle information, an entry direction into the predetermined area and an exit direction from the predetermined area for each target vehicle. Based on a combination of the entry direction and the exit direction, the management device determines whether to assign a same remote operator to the plurality of target vehicles or assign different remote operators to the plurality of target vehicles.