The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 10, 2024
Filed:
Jul. 18, 2023
American Tel-a-systems, Inc., McFarland, WI (US);
Thomas V. Curtin, Madison, WI (US);
Alena L. Aiken, Monona, WI (US);
Kevin Mark Beale, Stoughton, WI (US);
Wayne Paul Waldner, Richland Center, WI (US);
Daniel R. Cropp, McFarland, WI (US);
Alan D. Tucker, Madison, WI (US);
AMERICAN TEL-A-SYSTEMS, INC., McFarland, WI (US);
Abstract
A system comprises an applications server configured to communicatively couple to a softswitch, a resource server, and a database. The applications server is configured to receive, from the softswitch, an indication that a call from a calling party directed to a called number was received and determine, in response to the indication that the call was received, whether to route the call to an available agent or to a speech-enabled intelligent script associated with one of the called number or the calling party. The applications server is configured to instruct the softswitch to route the call to the speech-enabled intelligent script in response to a determination to route the call to the speech-enabled intelligent script. The applications server is configured to instruct the softswitch to route the call to the available agent in response to a determination to route the call to the available agent.