The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 10, 2024
Filed:
Jul. 08, 2022
Capital One Services, Llc, McLean, VA (US);
Farshid Marbouti, San Jose, CA (US);
Gurpreet Singh Sandhu, Walnut Creek, CA (US);
Sarvani Kare, Clarksville, MD (US);
Nahid Farhady Ghalaty, Fairfax, VA (US);
Daniel Liu, Palo Alto, CA (US);
Patrick Sofo, Arlington, VA (US);
Lee Adcock, Midlothian, VA (US);
Capital One Services, LLC, McLean, VA (US);
Abstract
Methods and systems comprising a first portion of a model that includes a model component that is trained to perform sentiment analysis based on training data for a plurality of users (e.g., what language, phrases, and/or responses the population at large uses). The first portion of the model also includes a model component that is trained to identify user intent based on the sentiment analysis that is specific to user groups. For example, the system first determines the likely context and/or meaning of communications of the user. The system then determines a likely intent of the user based on the likely context and/or meaning of communications (e.g., based on a correlation of the meaning of communications of the user and the intents of users corresponding to a user group of the user).