The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 03, 2024
Filed:
Sep. 18, 2023
Bank of America Corporation, Charlotte, NC (US);
Ashwini Patil, Richardson, TX (US);
Ramakrishna R. Yannam, The Colony, TX (US);
Ion Gerald McCusker, Allen, TX (US);
Saahithi Chillara, Allen, TX (US);
Ravisha Andar, Plano, TX (US);
Emad Noorizadeh, Plano, TX (US);
Priyank R. Shah, Plano, TX (US);
Yogesh Raghuvanshi, Princeton, NJ (US);
Sushil Golani, Charlotte, NC (US);
Christopher Keith Restorff, Carrollton, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
An apparatus includes a memory and a processor. The memory stores first and second machine learning algorithms. The processor receives, from a user, voice signals associated with an information request and converts them into text. The processor uses the first machine learning algorithm to determine, based on the text, to automatically generate a reply to the request, rather than transmitting the request to an agent. The processor uses the second machine learning algorithm to generate, based on the set of text, the reply, which it transmits to the user. The processor receives feedback associated with the reply, indicating that the reply does or does not include the requested information. The processor uses the feedback to update either or both machine learning algorithms.