The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 13, 2024
Filed:
May. 23, 2022
Bank of America Corporation, Charlotte, NC (US);
Prejish Thomas, Plano, TX (US);
Priyank R. Shah, Plano, TX (US);
Ravisha Andar, Plano, TX (US);
Ramakrishna R. Yannam, The Colony, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Systems, methods, and apparatus are provided for integrating data from multiple computer-based communication platforms within a single user session at a mobile device application. The mobile device application may interact with a first platform in a first format. The first platform may include an interactive response system such as a chatbot. The mobile device application may receive a request to interact with a live agent and may interact with a second platform in a second format. The second platform may include an agent interface. In response to the transfer request, the first interface may capture the interactions with the first platform, convert the interactions from the first format to the second format, and transmit them to the second platform. The second platform may display the session history to the agent on the same screen as real-time, ongoing agent interactions with the user.