The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 06, 2024
Filed:
Mar. 15, 2023
Drift.com, Inc., Boston, MA (US);
Maria C. Moya, Everett, MA (US);
Natalie Duerr, River Edge, NJ (US);
Jeffrey D. Orkin, Arlington, MA (US);
Jane S. Taschman, New York, NY (US);
Carolina M. Caprile, Cambridge, MA (US);
Christopher M. Ward, Somerville, MA (US);
Drift.com, Inc., Boston, MA (US);
Abstract
A method of authorizing content for use, e.g., in association with a conversational bot. The method begins by configuring a conversational bot using a machine learning model trained to classify utterances into topics. Utterances that are not recognized by the machine learning model (e.g., according to some configurable threshold) are then identified. Using a clustering algorithm, one or more of the identified utterances are then processed into a grouping. Information identifying a topic associated with the grouping is then received and, in response, the machine learning model is updated to include the topic.