The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 06, 2024
Filed:
Dec. 16, 2021
Capital One Services, Llc, McLean, VA (US);
Alexandra Coman, Tysons Corner, VA (US);
Rui Zhang, McLean, VA (US);
Capital One Services, LLC, McLean, VA (US);
Abstract
Conversational agents (CAs) may analyze language input and generate and output a response to a user. For example, when receiving a user's support request, the CA may determine whether to conduct self-disclosure by including information about the CA's 'self' in a response to the user. For example, based on performing sentiment analysis of a support request user input, the CA may determine that the user is expressing negative emotions. Based on the user's expression of negative emotions, the CA may perform self-disclosure as part of generating a response to the user. A CA that is configured to engage in self-disclosure, for instance by including information about a CA's self in an output response, may increase users' acceptance of the CA, which may make a user more likely to trust and/or interact with a CA.