The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 30, 2024
Filed:
Mar. 22, 2022
International Business Machines Corporation, Armonk, NY (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
An embodiment for simulating an interactive voice response system (IVRS) call with a digital twin agent of a user is provided. The embodiment may include receiving data relating to characteristics of the user, activities of the user, and historical data relating to one or more prior IVRS dialogs. The embodiment may also include creating a digital twin agent of the user. The embodiment may further include identifying one or more preferences of the user from the historical data. The embodiment may also include in response to determining the user is occupied, identifying a context of an issue requiring an IVRS call. The embodiment may further include initiating the IVRS call with the digital twin agent representing the user. The embodiment may also include transcribing an IVRS script and interacting with the IVRS in accordance with the IVRS script and the one or more preferences of the user.