The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 23, 2024
Filed:
Feb. 01, 2022
Alibaba Group Holding Limited, Grand Cayman, KY;
Alibaba Group Holding Limited, George Town, KY;
Abstract
A method including acquiring to-be-processed information corresponding to a real-time video application, the to-be-processed information comprising at least one of the following: customer identity information and real-time video identification information; identifying a target object and an information intent corresponding to the to-be-processed information; determining, according to the target object and the information intent, at least one response corresponding to the to-be-processed information; and sending the at least one response to a send terminal corresponding to the customer identity information. The target object and the information intent are acquired from the to-be-processed information, at least one response is determined according to the target object and the information intent, the response is sent to the send terminal, inquiries related to live streaming sessions are effectively handled, and a client can quickly receive responses to the inquiries, thereby effectively reducing the waiting time for the inquiries and enhancing the user experiences.