The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 16, 2024
Filed:
Apr. 05, 2022
Applicant:
Nice Ltd, Ra'anana, IL;
Inventors:
Assignee:
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2024.01); G06F 3/0484 (2022.01); G06F 3/14 (2006.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); G06F 3/0484 (2013.01); G06F 3/14 (2013.01); H04M 3/5133 (2013.01); H04M 3/5183 (2013.01);
Abstract
Screen recording systems and methods, and non-transitory computer readable media, include receiving, from an applications server, a recording configuration including a local recording trigger, wherein the local recording trigger includes a start screen recording event and a stop screen recording event; monitoring activity on a device of a contact center agent; initiating recording of a screen of the device when the start screen recording event is detected; transmitting data captured in the recording to a recorder; stopping the recording of the screen of the device when the stop screen recording event is detected; and stopping transmission of the data captured in the recording to the recorder.