The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 16, 2024
Filed:
Nov. 29, 2022
Applicant:
Salesforce, Inc., San Francisco, CA (US);
Inventors:
Andrew Timmons, Emeryville, CA (US);
Fiona Condon, Brooklyn, NY (US);
Joel Bartlett, Manhattan, NY (US);
Elijah Joseph-Young, Oakville, CA;
Jason Kranker, Medfield, MA (US);
Mihailo Milic, Mississauga, CA;
Shreya Mohan Shetty, Palo Alto, CA (US);
Assignee:
Salesforce, Inc., San Francisco, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 9/451 (2018.01);
U.S. Cl.
CPC ...
G06F 9/453 (2018.02);
Abstract
Media, methods, and systems of recommending personalized help content within a group-based communication system. A machine learning model trained with prior user interaction data and historical user engagement data is used to generate a list of recommended help content based at least in part on received user interaction data for a user.