The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 09, 2024
Filed:
Mar. 02, 2022
Zoom Video Communications, Inc., San Jose, CA (US);
Stephen Muchovej, Bishop, CA (US);
Min Xiao-Devins, San Jose, CA (US);
Zoom Video Communications, Inc., San Jose, CA (US);
Abstract
In one embodiment, the system connects to a communication session with a number of participants; receives a transcript of a conversation between the participants; extracts utterances from the transcript; associates a subset of the utterances with a first group of speakers and the remaining subset of the utterances with a second group of speakers; calculates one or more statistical metrics for a number of engagement metrics based on the utterances of the first group of speakers and the utterances of the second group of speakers; assigns a weight to each of the engagement metrics; determines an engagement score for the communication session based on the assigned weights for the engagement metrics; and presents, to one or more users, the engagement score for the communication session.