The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 09, 2024
Filed:
Feb. 05, 2021
Express Scripts Strategic Development, Inc., St. Louis, MO (US);
Logan R. Meltabarger, St. Charles, MO (US);
Pritesh J. Shah, Paramus, NJ (US);
Amit K. Bothra, St. Louis, MO (US);
David A. Tomala, Seattle, WA (US);
Christopher R. Markson, Hawthorne, NJ (US);
Bose S. Daggubati, St. Peters, MO (US);
Christopher G. Lehmuth, St. Louis, MO (US);
Express Scripts Strategic Development, Inc., St. Louis, MO (US);
Abstract
A content analysis system includes a processor executing instructions from memory. The instructions include, in response to receiving a request signal from a user device, obtaining feedback items, each having a source indicator; identifying unique source indicators; and, for each source indicator, aggregating corresponding ones of the feedback items. A set of filtered feedback items is generated according to either first or second access levels associated with a user of the user device. A subset of filtered feedback items is selected according to a date range specified by the request signal, a set of automated rules is applied, and natural language processing is performed based on frequency of presence of salient terms to identify themes. A control signal is transmitted to a user interface of the user device instructing display of a representation that indicates a change in the frequency of the identified themes over the specified date range.