The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 02, 2024
Filed:
Feb. 28, 2022
International Business Machines Corporation, Armonk, NY (US);
Aaron K. Baughman, Cary, NC (US);
Micah Forster, Round Rock, TX (US);
Shikhar Kwatra, San Jose, CA (US);
Sarbajit K. Rakshit, Kolkata, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A computer-implemented method, a computer system and a computer program product refine service inquiries through an understanding of user context. The method includes receiving a service inquiry from a user on a computing device. The method also includes capturing movement data within a user environment. The movement data is selected from a group consisting of audio data, video data and telemetry data extracted from a second device in the user environment. The method further includes determining a user context by correlating motion and position of the user with respect to the user environment. In addition, the method includes generating a set of predicted modifications to the service inquiry based on the user context. Lastly, the method includes displaying the set of predicted modifications to the service inquiry on the computing device.