The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 02, 2024
Filed:
Mar. 01, 2022
Hewlett-packard Development Company, L.p., Spring, TX (US);
Abhishek Jangid, Pune, IN;
Mohit Sonje, Pune, IN;
Ravindra Ramtekkar, Pune, IN;
Narendra Kumar Chincholikar, Pune, IN;
Hewlett-Packard Development Company, L.P., Spring, TX (US);
Abstract
Examples are described herein for facilitating responses to computing device service requests. In various examples, natural language processing may be performed on a plurality of incoming computing device service requests associated with a plurality of computing devices. A plurality of embeddings corresponding to the plurality of computing device service requests may be generated based on the natural language processing. Based on distances between each of a particular subset of the embeddings in an embedding space, a trending service issue associated with the computing device service requests corresponding to the particular subset may be predicted. The trending service issue may be provided to a computing device servicer associated with resolving a new incoming computing device service request.