The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 25, 2024
Filed:
Sep. 30, 2022
Dexcom, Inc., San Diego, CA (US);
Andrew Attila Pal, San Diego, CA (US);
Leif N. Bowman, San Diego, CA (US);
Eric Cohen, San Diego, CA (US);
Basab Dattaray, San Diego, CA (US);
Edward Day, Dania Beach, FL (US);
Apurv Ullas Kamath, San Diego, CA (US);
Aarthi Mahalingam, San Diego, CA (US);
Dana Denea Minor, Oceanside, CA (US);
Scott A. Moss, Encinitas, CA (US);
Neil S. Puri, La Jolla, CA (US);
Eli Reihman, San Diego, CA (US);
Conrad Woods, San Diego, CA (US);
Laurie L. Berg, Carlsbad, CA (US);
Jorge Valdes, Solana Beach, CA (US);
Dexcom, Inc., San Diego, CA (US);
Abstract
Disclosed are systems and methods for providing automated or semi-automated technical support for patients using medical devices, such as continuous glucose monitoring systems. Disclosed embodiments of automated tech support system include collection and storage of copies of streams of medical device data on multiple servers, analysis and comparison of data streams, remote tech support initiation and usage of the automated tech support system for providing improved products and services by storing and analyzing historical tech support data.