The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 25, 2024
Filed:
May. 07, 2020
Capital One Services, Llc, McLean, VA (US);
Salik Shah, Washington, DC (US);
Michael Mossoba, Arlington, VA (US);
Cruz Vargas, Alexandria, VA (US);
CAPITAL ONE SERVICES, LLC, McLean, VA (US);
Abstract
Disclosed herein are systems and methods for providing contextualized reviews. A customer can make a review, such as reviewing a product or a business, outlining their experience. To provide additional emotional context, biometric data can be obtained and compared to the customer's historical biometric data. Upon determining that the biometric data has deviated from the historical biometric data, the review data from the review can be revised to include a notification. The customer can also be alerted and warned to not post the review if their emotional state is found to be negative. The process can be repeated on a plurality of customers opted-in to the contextualized review system. For the plurality of customers, a plurality of reviews can be analyzed for a business or service provider by, for instance, emphasizing emotional reviews, ranking the reviews, or filtering out non-emotional reviews.