The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 18, 2024
Filed:
Sep. 14, 2020
Servicenow, Inc., Santa Clara, CA (US);
Umakanth Godavarthy, Hyderabad, IN;
Pavan Reddy Thokala, Hyderabad, IN;
Sri Mahathi Nalluri, Guntur, IN;
Jeevan Swarna, Narsaraopet, IN;
Denzil Joseph, Mountain View, CA (US);
Cameron Garrett Wheeler, Mountain House, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
Methods and systems for providing a centralized customer graphical user interface (GUI) include receiving an indication that a user has initiated an interaction with a cloud platform for support. In response, an interaction record is created for the interaction. A context is also determined for the interaction. The GUI displays information based on the context. An indication that an ending of the interaction has occurred may cause the GUI to present a wrap-up with confirmation indicators for one or more records interacted with via the GUI. The GUI may also receive an indication that one or more of the confirmation indicators is correct, and in response to receiving the indication that the one or more of the confirmation indicators is correct, one or more corresponding records are edited.