The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 18, 2024
Filed:
Aug. 31, 2022
Bank of America Corporation, Charlotte, NC (US);
Katherine Kei-Zen Dintenfass, Lincoln, RI (US);
Christine D. Black, Brooksville, ME (US);
Jinna Zevulun Kim, Charlotte, NC (US);
Andrea Robinette, Hockessin, DE (US);
Jo-Ann Taylor, Godalming, GB;
Vijaya L. Vemireddy, Plano, TX (US);
BANK OF AMERICA CORPORATION, Charlotte, NC (US);
Abstract
Systems, computer program products, and methods are described herein for processing of event data real time in an electronic communication via an artificial intelligence engine. The present invention is configured to electronically receive an electronic communication from a user to an entity, identify event data associated with the user, identify an inflection level and a language attribution level from the electronic communication by processing the electronic communication with an input recognition engine, form a categorization level by categorizing the electronic communication comprising the inflection level and the language attribution level using an artificial intelligence engine, and route the electronic communication to a designated group containing users associated with the entity and/or an artificial intelligence-based dialogue resolution.