The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 18, 2024
Filed:
Sep. 17, 2021
Salesforce, Inc., San Francisco, CA (US);
Aaron M. Popelka, San Francisco, CA (US);
William Robert Jennings, II, Indianapolis, IN (US);
Andrew Short, Indianapolis, IN (US);
Pranavkumar Janakbhai Parekh, Bothell, WA (US);
Salesforce, Inc., San Francisco, CA (US);
Abstract
Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein interaction with a communication process flow from a communication platform. The communication process flow management platform may receive, from a communication platform, a request comprising an indication of an action associated with a communication process flow that controls electronic communications between a tenant of a multitenant system and a set of users corresponding to the tenant. The communication process flow management platform may authenticate the request and perform the action that changes the schedule associated with the electronic communications.