The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 11, 2024
Filed:
Oct. 15, 2021
Applicant:
Emc Ip Holding Company Llc, Hopkinton, MA (US);
Inventors:
Shelesh Chopra, Bangalore, IN;
Parminder Singh Sethi, Punjab, IN;
Akanksha Goel, Faridabad, IN;
Kanika Kapish, Muzaffarnagar, IN;
Assignee:
EMC IP HOLDING COMPANY LLC, Hopkinton, MA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 16/00 (2019.01); G06F 16/33 (2019.01); G06F 16/332 (2019.01); G06F 16/901 (2019.01); H04L 41/5074 (2022.01);
U.S. Cl.
CPC ...
G06F 16/3329 (2019.01); G06F 16/3326 (2019.01); G06F 16/3346 (2019.01); G06F 16/9024 (2019.01); H04L 41/5074 (2013.01);
Abstract
In general, embodiments relate to a method for managing a technical support session, comprising: determining a technical support issue (TSI) for a technical support session; identifying a question path graph (QPG) associated with the TSI; and displaying at least a portion of the QPG to a technical support person (TSP) during the technical support session.