The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 04, 2024
Filed:
Sep. 10, 2020
International Business Machines Corporation, Armonk, NY (US);
Amitkumar Manoharrao Paradkar, Mohegan Lake, NY (US);
Amar P. Azad, Bangalore, IN;
Ajay Gupta, New Delhi, IN;
Suranjana Samanta, Bangalore, IN;
Prateeti Mohapatra, Bangalore, IN;
Harshit Kumar, Delhi, IN;
Eyal Shnarch, Tel Aviv, IL;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Methods, systems, and computer program products for mining multi-party collaboration platforms to create triaging trees and playbooks are provided herein. A computer-implemented method includes obtaining, from a multi-user platform, conversations related to at least one technical issue; generating a plurality of triaging trees by analyzing the conversations, wherein each of the triaging trees stores information corresponding to temporal sequences of steps related to diagnosing and resolving said at least one technical issue; and deriving a playbook for resolving said at least one technical issue at least in part by combining two or more of the plurality of triaging trees.