The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jun. 04, 2024

Filed:

Mar. 28, 2023
Applicant:

Freshworks Inc., San Mateo, CA (US);

Inventors:

Rudresh Veerabhadraiah, Bengaluru, IN;

Sachin Adlakha, Santa Clara, CA (US);

Charan Kumar, Bengaluru, IN;

Assignee:

Freshworks Inc., San Mateo, CA (US);

Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06F 16/35 (2019.01); G06F 16/335 (2019.01);
U.S. Cl.
CPC ...
G06F 16/35 (2019.01); G06F 16/335 (2019.01);
Abstract

Extracting key-value attributes from unstructured data includes a parser receiving a first incident comprising key-value attributes and a second incident comprising key-value attributes, and parsing the first incident for the key-value attributes and the second incident for key-value attributes. A machine learning (ML) model perform a pairwise comparison of one or more common key-value attributes associated with the first incident and the second incident. A cosine similarity module computes a cosine similarity between the one or more common key-value attributes to generate a score for each of the one or more common key-value attributes associated with the first incident and the second incident, and generates a final score between the first incident and the second incident by averaging all cosine similarity scores computed for each of the one or more common key-value attributes.


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