The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 28, 2024
Filed:
Oct. 30, 2020
Liveperson, Inc., New York, NY (US);
Ravikiran Chittari, Cupertino, CA (US);
Eswar Priyadarshan, Los Altos, CA (US);
Robert LoCascio, New York, NY (US);
Jonathan Altschuler, Los Gatos, CA (US);
Suresh Ramakrishnaiah, Pleasanton, CA (US);
Htet Win, Union City, CA (US);
Chuqing He, Sunnyvale, CA (US);
Matthew Dunn, Middletown, RI (US);
LIVEPERSON, INC., New York, NY (US);
Abstract
Methods and systems for transcript-based bot creation are provided. Information may be stored in memory regarding different automation templates associated with different statement types. A transcript may be imported that includes statements, which may be analyzed and classified as one or more of the different statement types. The imported transcript may be displayed in a graphic user interface with its statements displayed in accordance with the automation templates associated with the respective statement type. User input may be received, including modification input that modifies at least one automation template associated with at least one statement of the displayed transcript designated as an integration point. A custom bot may thereafter be generated based on the modification input and configured to conduct a conversation based on the imported template and to initiate a workflow at the integration point in accordance with the modified automation template.