The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 14, 2024
Filed:
Oct. 29, 2021
Intermedia.net, Inc., Sunnyvale, CA (US);
Vladimir Pereira, Sunnyvale, CA (US);
Javier Ruiz Sierra, Sunnyvale, CA (US);
Intermedia.net, Inc., Sunnyvale, CA (US);
Abstract
In an example embodiment, a solution is provided that decouples an IVR component from a voice media server, which allows the voice media server to be geographically placed in a location most beneficial to keep digital voice file transmission to a minimum (thus saving bandwidth), while allowing the IVR component to be geographically located anywhere without negatively impacting the bandwidth usage. An additional benefit is that by decoupling the IVR component from the voice media server, the IVR component can be implemented in a way that lets it work with multiple redundant voice media servers simultaneously, allowing one of the voice media servers to become unavailable without impacting service.