The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 14, 2024
Filed:
Jan. 31, 2022
Salesforce, Inc., San Francisco, CA (US);
Sarah Joann Aerni, San Francisco, CA (US);
Zineb Laraki, Atherton, CA (US);
Penny Tselikis, San Francisco, CA (US);
Till Christian Bergmann, San Mateo, CA (US);
Michael Weil, New York, NY (US);
Christian Posse, Belmont, CA (US);
Jason Teller, Arcadia, CA (US);
Alex Edelstein, San Francisco, CA (US);
Mehmet Ezbiderli, San Francisco, CA (US);
Salesforce, Inc., San Francisco, CA (US);
Abstract
Methods, systems, apparatuses, devices, and computer program products are described. An intelligent routing system may route a data object to a path in a process flow using a model, such as a machine-learned model. The system may receive a first data object and may route the first data object along a path of the process flow using a random routing procedure, for example, for model training. The routing may involve performing operations based on the path and the features of the first data object. The system may update one or more models based on an outcome of the operations. Following training, the system may insert a model into the process flow at a decision point between paths. The system may receive a second data object and may route the second data object to a path using the model and based on features of the second data object.