The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 07, 2024
Filed:
Mar. 30, 2021
Amazon Technologies, Inc., Seattle, WA (US);
Edward Bueche, Pleasanton, CA (US);
Amaury Gutierrez Acosta, San Francisco, CA (US);
Francois Mairesse, Berkeley, CA (US);
Yun Suk Paik, San Mateo, CA (US);
Anmol Tiwari, Seattle, WA (US);
Tao Ye, Millbrae, CA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
Dialog acts (e.g., questions) are selected for voice browsing by a model trained to identify a dialog act that is most likely to lead to a desired outcome. Upon receiving an invocation to begin a conversation, a score indicative of a level of confidence that the conversation will have a successful outcome is determined, and a dialog act is selected based on the score. Subsequently, at each turn of the conversation, the score is updated or a new score is calculated, and a dialog act is selected based on the updated or new score. Confidence scores are calculated based on input features that are determined based on the user who uttered the invocation or responses to dialog acts, as well as a context of the conversation, and provided to a linear model or a machine learning model as inputs.