The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 07, 2024
Filed:
Aug. 06, 2020
Kyndryl, Inc., Armonk, NY (US);
Archana Dixit, Agra, IN;
Kumar Saurabh, Bangalore, IN;
KYNDRYL, INC., New York, NY (US);
Abstract
An embodiment for dynamic categorization of information technology (IT) service tickets is provided. The embodiment may include logging an IT service ticket when text is entered into a description field. The embodiment may also include creating a filtered description field by processing the text entered into the description field. The embodiment may further include computing a set of exponential weights and assigning the set of exponential weights to each word in the filtered description field. The embodiment may also include multiplying the set of exponential weights by the word's TF-IDF score to determine an IT service ticket category for placement of the IT service ticket into the IT service ticket category. The embodiment may further include generating features for machine learning, utilizing the generated features to build a supervised machine learning model, and evaluating the supervised machine learning model through analyzation of data from historical IT service tickets.