The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 07, 2024
Filed:
Aug. 24, 2021
Dell Products, L.p., Round Rock, TX (US);
Vaideeswaran Ganesan, Bangalore, IN;
Chandrasekhar R, Bangalore, IN;
Rekha Ms, Karnataka, IN;
Harish Babu, Bangalore, IN;
Praveen Lalgoudar, Bangalore, IN;
Nikhil S, Thiruvananthapuram, IN;
Pandiyan Varadharajan, Bangalore, IN;
Rushyendra Velamuri, Bangalore, IN;
Nidhi Kant Arora, Bangalore, IN;
Sandeep Venkatesh Pai, Bangalore, IN;
Dell Products, L.P., Round Rock, TX (US);
Abstract
Systems and methods provide customers with a need-based warranty using a deep learning neural network. After categorizing, a customer need is mapped to a warranty type based on the SLA needs. Warranties may then be suggested based on customer need. In another embodiment, systems and methods detect an optimal warranty based on part failure and performance of a server. A mean time to resolve or replace can be minimized in future failure instances by comparing the derived replacement time with available warranty offerings to identify potential deviations and thereby recommend an optimal warranty from the available offerings. In a further embodiment, systems and methods identify and offer additional service contracts for vender services. A warranty proposer looks for warranty types that are emitted by a warranty-types analyzer and by a technical-support analyzer. The overlapping warranty offers are provided to customers.