The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Apr. 30, 2024

Filed:

Aug. 03, 2020
Applicant:

Telefonaktiebolaget Lm Ericsson (Publ), Stockholm, SE;

Inventors:

Péter Kersch, Budapest, HU;

Tamas Borsos, Budapest, HU;

Zsófia Kallus, Budapest, HU;

Peter Vaderna, Budapest, HU;

Assignee:
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 41/5067 (2022.01); H04L 41/0631 (2022.01); H04L 41/16 (2022.01); H04L 41/5074 (2022.01);
U.S. Cl.
CPC ...
H04L 41/5067 (2013.01); H04L 41/0631 (2013.01); H04L 41/16 (2013.01); H04L 41/5074 (2013.01);
Abstract

The correlation of per-session network logs with trouble reports provided by the users/user devices via a trouble reporting app generates labeled training information used to train Machine Learning (ML) models that are subsequently used to infer, explain, and address service issues associated with an application service session. As such, the level of automation for Quality of Experience (QoE) management increases, while the accuracy of such QoE management increases and a subscriber's experience improves.


Find Patent Forward Citations

Kersch, Péter. (2024). Correlating network data with instant app feedback for ml-based customer experience management (U.S. Patent No. 11973668). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11973668

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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