The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 30, 2024
Filed:
Jan. 14, 2022
Sap SE, Walldorf, DE;
Sudhir Verma, Gurgaon, IN;
SAP SE, Walldorf, DE;
Abstract
Programs, systems, and methods for generating a support tree for automated resolution of user issues. In some embodiments, historical data may be obtained from a history of support interactions including historical issues and solutions to the historical issues. Most used solutions may be determined and stored with associated historical issues. Clusters of issues and solutions may be generated and labeled for generation of support tree nodes. Furthermore, solutions may be correlate such that a plurality of solutions may be provided for the resolving user issues. In some embodiments, issue data indicative of user issues may be provided by users. As the user provides issue data, deflections between nodes on the support tree may narrow a field of potential solutions to one or more solutions to be provided to the user.