The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 23, 2024
Filed:
Nov. 06, 2019
Adp, Inc., Roseland, NJ (US);
Min Xiao, Florham Park, NJ (US);
ADP, Inc., Roseland, NJ (US);
Abstract
A method for predicting changes in customer demand is provided. The method comprises collecting subscription data for a number of customers at specified time intervals, wherein each customer is subscribed to one of a number of defined bundles of services. Any changes in customer bundle subscriptions during a given time interval are determined along with metrics for defined customer tasks for subscribed services during the given time interval. Multimodal multi-task learning is used to simultaneously model both bundle subscription change events and time-to-event for each bundle subscription change. Using the modeling, types and timing of changes in customer bundle subscriptions are predicted based on customer service activities.