The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 23, 2024
Filed:
Oct. 28, 2020
Emc Ip Holding Company Llc, Hopkinton, MA (US);
Deepak Vokaliga, Hopkinton, MA (US);
William Hatstat, Spencer, MA (US);
Gopalakrishna Manjunatha, Bangalore, IN;
Dell Products, L.P., Hopkinton, MA (US);
Abstract
A system application, such as a cloud tethering subsystem, is instantiated to execute in an embedded environment of a storage system. Errors of the system application that require external support such as memory overflows, daemon errors, etc., are collected and posted using an error reporting system call to an operating system of the storage system in which the virtualized environment is executing. The storage system operating system posts the errors to an error system reporting system as a dial home service request on behalf of the system application. In this manner, the system application can issue dial home service requests without having direct access to the external error resolution system. In some embodiments, a guest operating system utility uses a SCSI mechanism to post errors to the storage system operating system.