The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 16, 2024
Filed:
Sep. 02, 2022
Yohana Llc, Palo Alto, CA (US);
Yoky Matsuoka, Los Altos Hills, CA (US);
Defne Civelekoglu, Berkeley, CA (US);
Gwendolyn W. van der Linden, Redwood City, CA (US);
Nitin Viswanathan, San Francisco, CA (US);
Malia Beaulieu, San Jose, CA (US);
Lingyun Liu, Sunnyvale, CA (US);
Benjamin Deming, Campbell, CA (US);
Sean Paterson, Mountain View, CA (US);
Yohana LLC, Palo Alto, CA (US);
Abstract
Automated message tagging in a chat forward task facilitation communication system is described. One implementation involves receiving a set of messages between a member and a representative as the set of messages are being exchanged, processing the set of messages to identify one or more task flags associated with the set of messages, where the one or more task flags correspond to a set of tasks performable by the representative on behalf of the member, and tracking a chat flow within a chat interface, wherein the set of messages are exchanged within the chat interface. The chat flow is processed using a tagging algorithm to automatically assign at least one of the one or more task flags to messages of the set of messages, and message history is generated including the set of messages and corresponding task flag assignments with associated tasks of the set of tasks.